Here is a Typical Phone Harassment by Debt Collector case:
You’re on your lunch break at work eating and enjoying your meal when a call comes in.
A pre-recorded voice annoyingly reminding you that this or that bill is overdue.
Or, maybe you got a brand new phone number, but it came with a history.
You instantly started receiving unwanted phone calls several times a day. If you’ve been in either of these situations you’re not alone.
Phone harassment has been rapidly on the rise for several years and consumers complaints have skyrocketed.
The volume of robocalls, (a call that is auto-dialed or uses a prerecorded or computer generated voice), made daily is astounding.
One company recently sued for making robocalls reportedly made over 15 million calls every single day!
Fortunately, you don’t have to put up with unwanted calls.
There are laws in place to protect you on both your home and mobile phone to prevent robocalls and debt harassment.
Read on to learn more about phone harassment laws, your rights as a consumer, and what you can do to stop unwanted phone calls.
#1 The FCC is working to protect you
The FCC, the Federal Communications Commission, is working to stop phone harassment, telemarketing, robocalls or any unwanted calls from interfering with your life.
Through the rules established in the Telephone Consumer Protection Act, (TCPA), consumers are offered many protections and safeguards. Enacted due to an increasing number of consumers who complained of receiving unsolicited telemarketing and debt collector phone calls, the TCPA governs residential phones, cell phones, text messaging and faxes.
#2 To call your cell, callers need to get your permission first
Any non-emergency “robocall” made to your mobile phone requires your permission first. Whether the call is informational, or a telemarketing call doesn’t matter.
The business or organization must first receive your permission before attempting to contact you on your cell phone.
This rule applies to political calls, polls, etc. On your landline automated, robocalls are prohibited but you may still receive calls from political organizations, etc.
Watch: What is Prior Written Consent?